Aggregated Shows Dashboard

Welcome to your new home screen filled with analytics data and details for all your shows and viewers activity.

Your Home screen has three main section. If you do not see Home in your Menu, you are missing the right permission to view.

Filters won't have an effect on your all-time-statistics

Metric	Description
Total shows duration	SUM of all shows duration
Avg. show duration	AVG of all shows duration
Total participants	SUM participants per show all unique participants
Avg. participants per show	AVG of participants per show all unique participants

Filter

You home screen offers you flexibility by filtering your analytics for Live and Replay. You can select predefined data ranges or select a custom data range by clicking on the calendar icon. You can also display the data between daily, weekly and monthly, too!

Graphs

Home screen, as do you individual show analytics will offer you insights into major KPI such as average viewing time, total viewers, chat messages and much more.

Viewing Data

"Your Shows Section" will display viewing data such as show duration, minutes watched, total viewers and more.

Metric	Description
Shows duration	SUM of all shows duration
Minutes viewed	SUM of all minutes viewed by all users
Average minutes viewed	AVG of all minutes viewed per users
Viewers	SUM of all participants through all shows
Visitors
Average concurrent viewers	AVG of all concurrent viewers through all shows
Max concurrent viewers	MAX of all concurrent viewers through all shows

Minutes Viewed

For Live shows, minutes viewed are based on the visitor’s session duration between a show’s start and stop event.

Example: If a viewer opens the player two minutes before the show starts, waits until the countdown runs out and watches the live show for another 15 minutes before they close the player, their session duration is 17 minutes. But only 15 minutes (from show start to user session end) will be counted towards minutes viewed.

For Replays, minutes viewed are based on the actual media consumption — the duration between clicking the Play CTA and either clicking the Pause CTA or closing the player. Since not all customers have Autoplay on Replay enabled, the number of Visitors can be (significantly) higher than the number of Viewers displayed on the Home Screen Analytics.

Visitors Metrics

A user that is present on the player is considered a Visitor. Visitor metrics are based on a user’s session. Session are tracked for all life-cycle stages of a show:

Countdown; Live show; Post show (survey); Replay;

Viewers Metrics

Viewer metrics are calculated differently for live and replay.

For replay a viewer or viewing minutes is based on Media Consumption of a user. Media consumption is considered the time between start of a replay video until pause or the user closing the browser. Start of a Media Consumption on replays is triggered either automatically for shows that have autoplay enabled, or by the user actively pressing the play button. Media consumption ends when a user actively presses the pause button or closes the browser.

For live shows, viewer metrics are equal to visitor metrics, assuming that a show that is live will always have media playback (live stream via WebRTC).

Downlad Analytics

You can download each graph from your dashboard by clicking on the three dots and select download.

Chat Data

"Engagement Section" will display chat data and chat user behaviour. You can analyse reactions, chat messages and chat participation.

Engagement metrics: in the Home screen analytics, messages sent during Chat Lead Time will be counted. This can result in slight discrepancies between your Home screen reports and individual Show reports which discard it.

Metric	Description
Total chat participants	SUM of all participants of all shows
Total chat messages	SUM of all messages of all shows
Total moderator message	SUM of all moderator messages of all shows
Total show reactions	SUM of all reactions of all shows

Product Data

"Product Metrics Section" will display product clicks and procut likes.

Metric	Description
Total carousel item views	SUM of all carousel item views of all shows
Total carousel item likes	SUM of all carousel item likes of all shows

In your Home screen analytics, all Products / Carousel Items clicks are counted. This can result in slight discrepancies between your Home screen reports and individual Show reports which only count the top 3.