Common issue Audio and Video

LiSA is flexible as in you can chose to stream your live event with a variety of cameras which is fantastic for you as you can chose whichever fits you best.

The most common issues are a combination of your network, computer, software used and your camera. Below you find a list with common issues and how to resolve them.

We recommend to test as much as possible, preferebly with the exact same set up which will be used for the live show. As with all technology there might be unforseen issues which can be picked up and fixed during extensive testing.

My pre show page is blank

navigate back into your show and make sure you set the show to ready

Video is lagging or fuzzy

deactivate any downloads in the background

deactivate any uploads in the background

use bandwidth for live event only

check your converter and encoding as it will need to use the same path if you are using this technology

check lighting and make sure it is bright and coming from the front. Bad lighting can cause fuzzy picture quality as your camera might try to compensate for bad lighting

Audio is unsynchronized

deactivate any downloads in the background

deactivate any uploads in the background

use bandwidth for live event only

check your converter and encoding as it will need to use the same path if you are using this technology

Video clips before or duringthe show are lagging/fuzzy picture quality

try to avoid quick movements or quick scene/picture changes

try to avoid a 4k resolution and opt for a 720p with 30fps video or 1080p with 30fps instead

check your converter and encoding as it will need to use the same path if you are using this technology

Blurry close up shots

check the auto-focus functionality of the camera you are using

make sure your movements are not too fast as some cameras have trouble refocussing